Our Privacy Policy
Chelo’s Restaurant Group respects your privacy and values your trust. This is why we are committed to protecting your privacy and using the information you share with us responsibly to better serve you. Our Privacy Policy describes how we collect, use, disclose and safeguard personal information you provide on our websites as well as information collected when you visit our stores or otherwise communicate or interact with us.
Information Collected
Information You Give to Us
We may collect information the following about you: your name, postal address, email address, phone number, payment card information, birthday, product preference, demographic information and any other information you choose to provide. We may collect a record of your purchases and any other personal or preference information you provide to us. We collect this information when you visit our stores or website, purchase a product in our stores or online, provide product reviews online, participate in our services, enter our sweepstakes, promotions or loyalty programs, respond to a survey, join our mailing list and receive our marketing material including e-mails.
Information Provided Automatically
Each time you visit the Site, we may automatically collect certain types of information. Some examples of automatic information we may collect are as follows:
We may record your internet service provider’s address, your internet protocol or IP address, your MAC address, your operating system, the web page from which you came, your web browser software, the type of handheld or mobile device used to link to the web page, and the language and time zone settings on your web browser;
We may collect a record of your activity or your “clickstream” while visiting the Site;
We may use “cookies” of different types to recognize your computer. A cookie is a small text file that a website, online application, or e-mail may save to your internet browser and/or your computer’s hard drive for use in subsequent visits to the Site or other sites;
We may use web beacons, match scripts, pixel tags or similar technologies that allow us to know if a particular web page was visited, an e-mail opened, links in the email utilized or if the advertisements on the Site or other sites were effective. In some instances, these technologies may allow us to match activities with particular users;
We may collect mobile and geolocation-based information if you elect to utilize the Wi-Fi services in our stores, our web based applications; and
We may collect any information you enter, share or that can be obtained from your use of our apps, games, contests, or promotions.
Combined Information
Information you provide at our restaurants may be combined with information that you provide online at the Site, as well as with information about your interests and purchases we collect automatically. The information you provide to us may also be combined with demographic and other information that is available from other sources in order to allow us to better communicate with you and enhance our customer service and your shopping experience.
Other Sources
In addition, we collect information from other sources, through or in connection with apps or software sponsored by Chelo’s Restaurant Group, or on other websites hosted or sponsored by us. We may combine or cross reference this information with other information that we collect about you to help us improve the quality of your experience with Chelo’s Restaurant Group and tailor communications to your interests.
Social Media
We invite you and your friends to connect and interact with us using social media, such as by entering our contests, posting content, sharing material from our websites, and using our social media plug-ins. When you interact with, or if you are a fan/follower of, Chelo’s Restaurant Group on social media, we may receive information such as your user ID, your profile picture, photos you post, and other profile elements, including any comments, with us. Note that your use of social media is subject to the terms and conditions and privacy policies of each respective social media platform, and the information you share with us and with others is largely controlled by the privacy settings you have established at those platforms.
Use of Information
Chelo’s Restaurant Group may use information about you for the purposes described in this Policy or disclosed to you on the Site, including to process and fulfill your restaurant and online orders, to communicate with you and send you information about our products, services, contests, and promotions, to administer and fulfill our contests and promotions, to prevent fraud and monitor against theft, conduct research and help us learn more about your food preferences and enhance your dining experience, to see which areas of our website are most visited, how frequently and how long, to respond to your customer service inquiries, and perform other business activities as needed or described elsewhere in this policy.
SMS Messaging Disclosure
Subscribers can opt-in for SMS messages from Chelo’s Restaurant Group as a part of the loyalty registration process at chelos.myguestaccount.com . By doing so, you agree to receive automated promotional and personalized marketing text messages from Chelo’s Restaurant Group to the mobile phone number you provided when signing up. Messages may pertain to promotional programs, new menu items, etc. Messages for this program will be sent from 401-214-0986 and begin with Chelo’s . Consent to receive automated marketing messages is not a condition of any purchase. Message frequency varies. Message and Data rates may apply.
To opt-out of the text messaging program, text the keyword STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to 4012140986 to cancel. After texting STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to 4012140986 you will receive one additional message confirming that your request has been processed. For more information, text the keyword HELP to 4012140986 for customer care information. You can also contact us at contact@chelos.com,401-312-6500 or visit chelos.com for additional assistance.
Sharing of Information
Chelo’s Restaurant Group only shares information about our customers with affiliated companies, carefully selected vendors, business partners and other organizations to provide better service to you. These companies need information about you, including your name, address, phone number, email address and credit card information, to perform their service function (such as to process and fulfill your order, verify your credit card information, and to protect you from fraud). We also share your information, including your name, address, phone number, email address, and dining/food preferences, with specially chosen companies that help us with marketing functions (such as manage our Internet business, maintain and manage our customer information, as well as market our products and services). And at times we may share information with other companies that have a product or service that we believe will be of interest to you and/or may help them serve you better. We may engage vendors to serve advertisements on our behalf across the Internet and to provide analytics services. These entities may collect certain information from you (e.g. click stream information, browser type, time and date, hardware/software information, cookie ID, IP address, etc.) when you visit our website and use that information to provide advertisements about goods and services that are deemed to be of greater interest to you.
We may share information about you in connection with, or during negotiations of, any merger, sale of company assets, financing or transfer of all or a portion of our business to another company. In addition, if we are involved in a bankruptcy or reorganization proceeding, such information may be considered an asset of the company, and may be sold or transferred to third parties.
In certain circumstances, we may share your information in response to legal process or as otherwise required by law.
Links to Other Sites
In some areas of our website, we may provide a link to another website. Other websites, including social media sites, have their own policies regarding privacy and security, and these may vary from ours.
Updating your Personal Information
You may review, update, correct or delete personal information that we have about you, if any, by contacting us at contact@chelos.com
Your Rights and Choices
We may use the information we collect to periodically send you emails, mailed circulars or other marketing communications informing you of promotions and offers, or requesting your input. You may opt-out of receiving these communications by following the unsubscribe option in the email or contacting us at contact@chelos.com. If you opt-out, you will still continue to receive order and reservation information, answers to customer service questions, and information about changes in our website that might be relevant to you personally.
You also have the right to ask us to delete your information from our systems or opt out of any third party sharing of your information by contacting us or mail us at Chelo’s Restaurant Group ATTN: Marketing Department, Suite 209 1725 Mendon Rd. Cumberland, RI 02864, or Contact@chelos.com.
When we send emails to our mailing list, we’ll sometimes track when, where and if the email was opened, if any content was clicked on, how long the email was reviewed, on what platform the email was opened (i.e. webmail, desktop, or mobile), the browser used to open the email (i.e. Edge, Chrome, Firefox, etc.), and who printed and forwarded the emails. We do this to measure the performance of our email campaigns and to improve our offerings to you based on your level of engagement.